We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This includes:
Name
Email
Phone number
Postal address
Profile picture
Payment method
Items requested for delivery
Delivery notes
Other information you choose to provide
Information We Collect Through Your Use
When you use our Services, we collect information in the following categories:
Location Information: Precise location data is collected when placing orders or using delivery services. If permitted, we may collect location data when the app is running in the background.
Contacts Information: If permitted, we access and store names and contact information from your address book for social interactions and communication.
Transaction Information: Details like service type, date, time, amount charged, and related transaction details.
Usage and Preference Information: Collected via cookies and similar technologies to understand your interaction with the Services.
Device Information: Includes details like hardware model, OS version, and unique device identifiers.
Call and SMS Data: Call details and SMS content for OTPs or customer support.
Log Information: Includes IP address, access times, app crashes, browser type, and more.
Use of Information
We may use the collected information to:
Provide, maintain, and improve our Services
Prevent fraud and abuse of our Services
Send communications about products, promotions, and events
Personalize and improve the Services
Sharing of Information
We may share information as follows:
With third parties for providing requested services
With the public when content is submitted in public forums
With affiliates, vendors, consultants, and service providers
As required by law or in connection with legal processes
During business mergers, sales, or acquisitions
In anonymized forms that cannot identify you
Social Sharing Features
The Services may integrate with social sharing features, allowing actions on our Services to be shared with other apps or sites. Please review the privacy policies of these services for details on their data handling.
Your Choices
Account Information: You can correct or update your information through your account settings.
Location Information: Permissions for location data collection can be managed through your device settings.
Promotional Communications: Opt out of promotional messages via provided instructions, but you may still receive non-promotional messages.
Promotional Communication Through WhatsApp Messenger
By opting in, you consent to receiving transactional and promotional messages via WhatsApp. Your details will be securely stored and used to enhance your experience and offer deals.
Changes to the Statement
We may update this Privacy Policy periodically. Significant changes will be communicated through the Services or other methods, and your continued use constitutes acceptance of these changes.
Checkout
When you place an order through our Services, you will be provided with a Checkout or Order Summary Page before confirming payment. This page will include:
A detailed list of items requested
Quantity and price breakdown
Delivery charges, taxes, or applicable fees
Final payable amount
Estimated delivery timeline
You are responsible for reviewing this summary before confirming your order. Once submitted, any modifications or cancellations will follow our service-specific cancellation or refund policy.
Pricing Policy
Transparent Pricing: All prices shown include applicable taxes and charges unless stated otherwise.
Dynamic Pricing: Prices may vary based on factors such as demand, availability, time, and location.
Promotions & Discounts: Promotional offers, coupons, and discounts are subject to specific terms and conditions, which may change from time to time.
Errors in Pricing: In case of typographical errors or system glitches, we reserve the right to correct pricing and either (a) cancel the order with a full refund, or (b) offer you the option to continue at the correct price.
Final Amount: The total amount payable, including delivery charges, fees, and applicable taxes, will always be shown on the Checkout/Order Summary Page before payment.
Cancellation & Refund Polices
Cancel 5 days prior to arrival date charge 100%, No Show 100% charge
Long weekends and festive dates are non-refundable
Before cancellation policy 5% retention charge, 95% amount will be refunded
Non-refundable Cancellation Policy applicable for festive season, peak season
Cancellation Policy
The cancellation policy of any reservation may vary depending on the room rates, occupancy levels, availability or other Hotel requirements. The cancellation policy will normally be provided to you along with the confirmation of your reservation. Any cancellation of your reservation through this Website must comply with the cancellation policy applicable to the reservation.
Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
Exchange Rate
Rates confirmed in Foreign Currency may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel, and are subject to exchange rate fluctuations.
Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card.
Please contact the hotel if you have any questions.
Rate/Reservation Validity
Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates.
In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records shall control.
Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.
Early Departures
The hotel has an early departure fee. When you check in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee.
Children Policies
Children up to 5 years stay free in their parent’s room. Children aged 5 to 10 years charged Rs. 500/- for breakfast without bed and older are fully charged Rs. 1000 + taxes with Buffet Breakfast & Extra Bed. This policy is not applicable for Matheran Resorts. You can check Matheran resort’s child policy on the respective Matheran resort’s pages.
Above rates may change as per the season. Please speak to our agent for current rates or you can check on our booking page.
Other Policies
Pets are not allowed.
In keeping with the prevalent security procedures, we request you to produce the following upon arrival – Photo ID is mandatory for all the individuals checking-in in the hotel
All Foreign Nationals – Original Passport and Visa.
Room reserved only for Adults only 20 years & above.
All Indian Nationals - Government Approved Photo ID with Address Proof i.e. Driving License / Passport / Voter ID Card / Aadhar Card.